Frequently Asked Questions
Are Your Items Gluten Free?
Yes! Not only are all of our items gluten free, but they are made in a dedicated gluten free facility. All of the ingredients we purchase to make our chocolates and confections are certified gluten free, and manufactured in facilities that do not use gluten or shared equipment; they are dedicated gluten free facilities as well!
(PLEASE NOTE - we sell The Crispery brand of rice crispy treats. These are not made in our facility, and are not safe for celiac as they contain MALT as an ingredient. We do make our own version of gluten free and dairy free rice crispy treats, which are only sold in our Plano location.)
Are Your Items Wheat Free?
Yes! All of the ingredients we purchase to make our chocolates and confections are manufactured in facilities that do not use wheat or shared equipment.
Are Your Items Peanut Free?
All of the ingredients we purchase to make our own branded chocolates and confections come from peanut free facilities and do not contain peanuts. However, we do sell items that contain peanut butter which are made in a separate facility. These items are stored in a separate area of our facility that is not shared with any other products. We also offer items from time to time that are made with M&M's®, which are not made in a peanut free facility, so we recommend avoiding these items.
We also sell products from other companies that may contain traces of peanuts, which are listed on the packaging. If you have a peanut allergy, please feel free to call us, email us, or visit our Plano manufacturing facility to discuss your allergies where we can guide you through safe options.
Are Your Items Egg Free?
All of the ingredients we purchase to make our chocolates and confections do not contain egg. However, we do make two confections that require the use of egg whites; Butter Creams (all flavors including Jumbo Easter Eggs), and Divinity. These items can be purchased individually in our Plano location where cross-contamination has not occurred. All of these items are prepared on separate equipment, and are stored in a separate area of our facility that is not shared with any other products.
Are Your Sprinkles Allergy-Friendly?
Yes! The sprinkles we use are manufactured in a dairy free, egg free, gluten free, peanut free, tree nut free, wheat free, and Kosher facility! Also, our sprinkles do not contain confectioner's glaze or shellac...which makes our sprinkles vegan!
Are Your Items Organic?
While our products are not "certified" organic, we use many certified organic ingredients (or when organic is not available, we use only Non-GMO Project verified ingredients) in all of our chocolates and confections. ALL of our products are non-GMO and do not contain the use of toxic chemicals or pesticides. Any corn syrup that is used in our facility is made from non-GMO corn.
Do You Use Tree Nuts in Your Products?
Yes, our facility specifically uses almonds, cashews, hazelnuts, macadamias, pecans, pistachios, and walnuts. We take great precautions when making products that contain nuts, and use separate equipment and separate storage for these items. However, because we are not a nut free facility, and several of our ingredients come from companies that may have nuts in their facilities, any product we make could contain trace amounts of these specific nuts.
Do You Use Soy in Your Products?
Yes, all of our chocolates and confections are made with Belgian chocolate which contains soy lecithin as an emulsifier. Lecithin is a "bonding" agent that allows the cocoa butter to blend with the cocoa powder. If you have a soy allergy, we do not recommend purchasing our chocolates. We do offer a small selection of raw and Paleo products which do not contain soy.
Do You Use Coconut in Your Products?
Yes, many of our chocolates and confections contain coconut oil. Most of our vegan products contain coconut milk. Our Coconut Creams, Coconut Haystacks and our Toasted Coconut Truffles contain shredded coconut.
Do You Use Corn in Your Products?
Most of our products are corn free, but our regular fudge flavors, pecan turtles, salted caramels, and sponge candy require the use of corn syrup to make those products. Our sprinkles also contain cornstarch, and our caramel apples and caramel popcorn flavors are made with corn syrup. All of our products are labeled with full ingredient details. Our vegan caramel and vegan fudge is made with coconut oil, and therefore is corn free.
Do You Make Sugar Free Products?
We offer a small product line of Paleo chocolates that use maple sugar and/or coconut sugar. We have a very small product line of items made with Sorbitol and/or Maltitol (chocolate covered almonds, espresso beans, and raisins, butter creams, peanut butter cups, salted caramels, and pecan caramel patties).
Are Your Vegan Items Really Vegan?
Yes! The founder of our company was vegan for several years and is well-educated in the area of vegan foods and products. We use only plant-based ingredients in all of our vegan chocolates. We do not use honey in any of our chocolates. Our sprinkles are made without confectioner's glaze or shellac. We use coconut milk, coconut cream or oat milk to create our vegan caramel, vegan fudge and vegan truffles. The sugar used to make all of our chocolates and confections is non bone-char organic cane sugar. These items are made and stored in a separate area of our facility on separate equipment that is not shared with any other products.
Are Your Chocolates Made With Fair Trade Ingredients?
Yes! We purchase all of our cocoa, cacao nibs, cacao butter, and other chocolate ingredients from companies that are certified fair trade, and only exhibit the highest standard of moral practices from the fields where their cacao pods are grown all the way to our front door.
When Will I Receive My Items?
We prepare all of our chocolates on Mondays and Tuesdays and ship on Tuesdays and Wednesdays for orders that come in by Saturday evening. Because each and every item is handmade, you will receive your order approximately 7-10 days from the date of your order (USA addresses only).
Can I Place an Order for Same Day Pickup?
It depends; if you'd like to place an order for same day pickup, please just give us a call to verify that we have the items you would like to pickup in stock. Orders over $200 for same day pickup are considered custom production orders and are NON-REFUNDABLE once preparation has begun. Third-party pickups (Uber, DoorDash, etc.) are accepted at the customer's risk and may require order verification.
Do You Make Other Items That Aren't Shown Here on Your Website?
Yes! Our kitchen offers over 400 different chocolates and confections throughout the year, so as you can imagine, we just can't showcase them all year long. Some items such as chocolate caramel apples, candied bacon chocolates, hand-dipped and decorated chocolate covered strawberries, certain fudge flavors and popcorn flavors, and certain truffle collections are offered seasonally and may only appear once per year. Be sure to follow our Instagram and Facebook pages for updates, and check our website frequently for these specialty offerings!
How Long Will My Apples or Strawberries Last?
Chocolate covered caramel apples and strawberries are fresh fruit, so they don't last very long. When purchasing a chocolate caramel apple from us, each box will have a best by date (typically 7 days from the time we make it). If you refrigerate your apple upon purchase, it can last about 3-5 days past the best by date. Be sure to take your apple out of the refrigerator about one hour before eating it. Allowing it to come to room temperature will help the chocolate and the caramel soften for a better experience. However, once you cut your apple open, it is really only good for about 24-48 hours. Be sure to wrap any uneaten portion of your apple in a tight plastic wrap and put in the refrigerator.
Strawberries are only good for about 24 hours outside of the refrigerator. If you don't eat your strawberries on the day of purchase, we recommend refrigerating them right away. Be sure to take your strawberries out of the refrigerator about one hour before eating them and allow them to come to room temperature; this will keep the chocolate from cracking off when you bite into your strawberries. Strawberries can last up to 3 days from the date of purchase when refrigerated.
How Long Will My Chocolate Bacon Last?
Chocolate covered bacon products are good for 14 days from the date they were created. We typically ship our bacon items the day after they are made, so they will last approximately 10-12 days from the time you receive them. Chocolate bacon items can be refrigerated to extend the shelf life by about 7 days, but please know that this will change the texture of the bacon and the shine of the chocolate.